Customer Services

In the unlikely event you have a problem with a product, we're here to help.

You can report a problem by phoning the retail store closest to you, or simply complete the form to the right and we will get back to you as quickly as possible.

Please note: If your appliance develops a fault, the appliance instruction booklet can assist in determining the reason. Some issues can be easily remedied and don't require an engineer.

Heathfield - Devon and Cornwall:
01626 834 666
Martock - Somerset and Dorset:
01935 825 552

Contact The Manufacturer

Alternatively, you can contact the manufacturer of your appliance to book a service call or order spare parts (these links will open in a new window):


Contact Us

To ask for help with any of your purchases, please complete the form below. (Fields in bold are mandatory)

About You
First Name:
Last Name:
Email Address:
Address 1:
Address 2:
Address 3:
About the Appliance
Date of purchase:
About the Issue

We will aim to get back to you within 48 hours; however, we may take a little longer if it is a weekend or Bank Holiday.